SUPPORT AND TECHNICAL SERVICE

Our technical support team is at your disposal through the following contact methods.

HOW TO CONTACT VISUAL LED SUPPORT?

In the event of an incident with the operation of your screen, you can contact Visual Led’s technical service

EMAIL

Send an email to our technical department. This is the most recommended way to register an incident. Our index of satisfactory solutions through email is over 90%

CUSTOMER AREA

In our customer area you can access the support portal * (in development) where all possible customer assistance actions are grouped into a single and convenient web portal.

Do you want to contact the Technical Assistance Service now? Get support through this support form to contact our technicians.

    INFORMATION AND FAQS ON LED SCREENS

    Our website may help you solve most questions you can ask about LED screens.

    At Visual Led we want to offer the maximum possible information about led screens so that customers with real interest can learn all things necessary about technical aspects on led screens. For this we have gathered the most common queries and other technical information contents in the section FAQ of our web.

    HOW DOES THE TECHNICAL ASSISTANCE SERVICE WORK?

    If you register an incident with the operation of your screen you can contact the technical service of Visual Led.

    The process will follow these 3 steps:

    1

    Contact Technical Service

    Use the contact channels enabled to detail their incidence as clearly as possible. We recommend accompanying your explanation with illustrative photos of the case
    2

    Analysis and diagnosis

    With the data provided, our technicians will study what are the possible causes of your problem. In this phase it is possible that they get in touch to gather more data or make a remote diagnosis
    3

    Incident solution

    Once your case is diagnosed we will provide you with the possible solutions for its incidence.

    TRAINING COURSES FOR LED SCREENS

    Our clients can access the Visual Led training portal where we host a series of optional online training programs. With these courses you will be able to go deeper than the user manuals and acquire more advanced knowledge through the use of videos, pdf documents and questionnaires.