SUPPORT AND TECHNICAL SERVICE
Nuestro equipo de asistencia técnica está a tu disposición en las siguientes vías de contacto.
We offer our clients several support services and training for LED screens:
- FAQs
- How to contact the S.A.T?
- How does the Technical Assistance Service (SAT) work?
- Training on LED screens
WAYS TO CONTACT WITH THE VISUAL LED SAT
Instant online chat
Get support through exclusive online chat for the Visual Led technical support departments. In this chat you will speak directly with a professional technician specialized in Visual Led screens
Send an email to our technical department. This is the most recommended way to register an incident. Our index of satisfactory solutions through email is over 90%
Customer area
In our customer area you can access the support portal * (in development) where all possible customer assistance actions are grouped into a single and convenient web portal.
Do you want to contact the Technical Assistance Service now?
INFORMATION AND FAQS ON LED SCREENS
Our website may help you solve most questions you can ask about LED screens.
In Visual Led we want to offer the maximum possible information on led screens so that customers who are interested can learn all the necessary about technical aspects on led screens. For this we have gathered the most common queries and other technical information contents in the section FAQ of our web.Go to FAQ section
HOW DOES THE TECHNICAL ASSISTANCE SERVICE WORK?
If you register an incident with the operation of your screen you can contact the technical service of Visual Led. The process will follow these 3 steps:
Contact Technical Service
Use the contact channels enabled to detail their incidence as clearly as possible. We recommend accompanying your explanation with illustrative photos of the case
Analysis and diagnosis
With the data provided, our technicians will study what are the possible causes of your problem. In this phase it is possible that they get in touch to gather more data or make a remote diagnosis
Incident solution
Once your case is diagnosed we will provide you with the possible solutions for its incidence.
TRAINING COURSES FOR LED SCREENS
Our clients can access the Visual Led training portal where we host a series of optional online training programs. With these courses you will be able to go deeper than the user manuals and acquire more advanced knowledge through the use of videos, pdf documents and questionnaires.
Maintenance
Performing the basic maintenance tasks of your screen will lengthen its useful life and will save maintenance costs in the long and medium term. Consult the maintenance course of led screens to learn more about its led screen.
SmartDisplay Control
Learning more about the Smart Display control system will allow you to carry out more elaborate and complex advertising campaigns, such as incorporating elements from the Internet and other advanced functions.
Publiweb Control
Publiweb allows the control of multiple led screens at the same time from a control panel based on the cloud. In this course we delve into the most important functions of this advanced controller
Content creation
If you need to develop your own campaigns, using specialized software, you can access our content creation course. With it you will learn to create videos that combine multiple sources of photo and text with professional results.