SUPPORT AND TECHNICAL SERVICE
Our technical support team is at your disposal through the following contact methods.
HOW TO CONTACT VISUAL LED SUPPORT?
In the event of an incident with the operation of your screen, you can contact Visual Led’s technical service
Send an email to our technical department. This is the most recommended way to register an incident. Our index of satisfactory solutions through email is over 90%
In our customer area you can access the support portal * (in development) where all possible customer assistance actions are grouped into a single and convenient web portal.
Do you want to contact the Technical Assistance Service now? Get support through this support form to contact our technicians.
INFORMATION AND FAQS ON LED SCREENS
Our website may help you solve most questions you can ask about LED screens.
At Visual Led we want to offer the maximum possible information about led screens so that customers with real interest can learn all things necessary about technical aspects on led screens. For this we have gathered the most common queries and other technical information contents in the section FAQ of our web.
HOW DOES THE TECHNICAL ASSISTANCE SERVICE WORK?
If you register an incident with the operation of your screen you can contact the technical service of Visual Led.
The process will follow these 3 steps:
| 1 | Contact Technical ServiceUse the contact channels enabled to detail their incidence as clearly as possible. We recommend accompanying your explanation with illustrative photos of the case |
| 2 | Analysis and diagnosisWith the data provided, our technicians will study what are the possible causes of your problem. In this phase it is possible that they get in touch to gather more data or make a remote diagnosis |
| 3 | Incident solutionOnce your case is diagnosed we will provide you with the possible solutions for its incidence. |
TRAINING COURSES FOR LED SCREENS
Our clients can access the Visual Led training portal where we host a series of optional online training programs. With these courses you will be able to go deeper than the user manuals and acquire more advanced knowledge through the use of videos, pdf documents and questionnaires.
Realizar las tareas básicas de mantenimiento de su pantalla alargará su vida útil y le ahorrará costes de mantenimiento a largo y medio plazo. Consulte el curso de mantenimiento de pantallas led para aprender más sobre su pantalla led.
Learning more about the Smart Display control system will allow you to carry out more elaborate and complex advertising campaigns, such as incorporating elements from the Internet and other advanced functions.
Publiweb allows the control of multiple led screens at the same time from a control panel based on the cloud. In this course we delve into the most important functions of this advanced controller
If you need to develop your own campaigns, using specialized software, you can access our content creation course. With it you will learn to create videos that combine multiple sources of photo and text with professional results.