Conditions of Sales and Guarantee
VALIDITY OF OFFERS
The budgets sent by email are valid for 10 days.
The instant offers shown by our online calculator have an indicative value but do not constitute a binding offer. If you want a valid offer, request a quote by clicking on the “Receive detailed quote” button and fill in the form.
LED screens are a custom made product, therefore it is necessary to make part of the payment in advance. To start the manufacturing of a screen it will be necessary to pay 50% of the amount when accepting the budget. If you need more information about the manufacturing process and its deadlines, click here.
Unless explicitly stated otherwise in the pro-forma invoice, the price of the screen does not include transportation to the client’s premises. The customer may arrange the collection of the screen at Visual Led, hire Visual Led’s delivery service or hire a third party transportation if necessary.
Before formalizing the purchase of a screen, our sales team will inform you of the estimated delivery time for it.
Visual Led accepts payments by bank transfer or deposit account.
The necessary information to make the payment will be sent to the client after the acceptance of the budget and the payment conditions.
Refunds are NOT accepted if the provided product is functional, the screen has been delivered according to the specifications agreed with the client.
WHAT DO WE INCLUDE IN THE PURCHASE OF A LED SCREEN?
In Visual Led we sell fully functional screens without hidden costs or small print.
In addition, with the acquisition of our screens you will have access to a series of additional services that complement your LED screen.
When the installation of your screen finishes, our technicians will make a remote connection to configure it and check its correct operation.
Replace any component of your screen with our backup pieces at the moment. This way your screen will never stop broadcasting.
All our screens enjoy a professional guarantee that will protect you against manufacturing defects in its components.
You can ask our technicians any questions during the assembly of your screen. We make sure your screen works perfectly.
Control your screen thanks to the included software and start loading and broadcasting content quickly.
PROFESSIONAL VISUAL LED WARRANTY
The Visual Led professional warranty covers any manufacturing defect of the parts or components of the screen during the period stipulated in the guarantee law.
WHAT HAPPENS IF I HAVE A PROBLEM?
Obviously, no matter how much effort we put into our products, there is always the possibility of problems arising in their operation. This is why we have developed a series of protocols that have earned us a high reputation and recognition among the most professional clients. From your own customer area you can access the support system.
|1||ENTRE A LA ZONA DE CLIENTES AVANZADA|
Con sus claves de acceso accederá a la zona de clientes donde tendrá a su disposición multitud de servicios relacionados con su pantalla led.
Ver zona de clientes
|2||ACCESO DIRECTO A SOPORTE|
Marque sobre la pantalla led que desea iniciar una sesión de análisis electrónico de su pantalla.
|3||EVALUACIÓN Y DIAGNÓSTICO|
Nuestros técnicos analizarán su incidencia en base a varios protocolos y algoritmos avanzados para ofrecer un diagnóstico y una reparación si es posible
|4||EVALUACIÓN Y DIAGNÓSTICO|
La solución se envía de forma rápida para que pueda solventar su problema de forma rápida, sin esperas ni demoras.
CAN I CHANGE ONE PIECE OR COMPONENTS BY MYSELF?
One of the great advances in our LED screens is its self-assembling design and that any of its parts or pieces can be easily replaced by any user, thereby considerably reducing the costs of intervention on a led screen.